Call Triple Zero (000).
If a death at home is unexpected, or you are unsure whether someone is still alive, call 000 and follow the operator’s instructions.
What to do when someone dies
What to do when someone dies in NSW
You don’t have to navigate this alone.
If someone has died, it can be difficult to know what to do. We can help you understand the funeral arrangements, one step at a time.
You only need to focus on the next step.
The first steps depend on where and how the death happened. The guidance below is general; the person’s doctor, care team or emergency services can advise on the immediate circumstances.
Contact the doctor or care team.
Follow the plan made with the person’s doctor or palliative care team. Contact them for guidance and to arrange the required verification. Once that is in place, the funeral director can discuss bringing your loved one into care.
Speak with the staff caring for them.
They can explain the immediate arrangements and who to contact. You can let them know which funeral director your family would like to use.
Call us for the next steps.
Our number is answered 24/7. Tell us where your loved one is, your contact details and any arrangements already discussed. We will explain what needs to happen and what can follow.
A few things that may help
- Ask someone you trust to be with you, if you would like support.
- Keep a note of the people you speak to and any instructions they give.
- Let us know about any funeral wishes or prepaid arrangements.
- Ask us to explain anything that feels unclear.
General first-step guidance based on NSW Health bereavement information and healthdirect’s guidance for a death at home. Follow the advice of the treating team or emergency services for your situation.
You can begin with a conversationIf you need us,
If you need us,
we’re here.
For your questions. For the next steps. For your family.
Call whenever you need a little guidance.
Call 1800 971 001
A real person. Any time, day or night.